Cancellation and Refund Policy

1. Scope

This policy covers subscription fees that a school pays to Xentovia Tech Pvt Ltd ("Company", "we", "us") for the EdunodeX platform (the "Service"). It forms part of our Terms of Service.

It does not cover school fees that parents pay to a school through EdunodeX. Those payments go to the school's own bank account under the school's own payment gateway agreement, and any refund of a school fee is decided and processed by the school.

2. Free trial

Every school starts with a 30-day free trial. No payment is taken during the trial, so there is nothing to refund. A school that does not subscribe at the end of the trial is simply not charged.

3. Cancelling a subscription

• A school may cancel its subscription at any time by writing to hello@edunodex.in from the school's registered administrator email.
• Cancellation takes effect at the end of the billing period already paid for. Access continues until that date.
• No further invoices are raised after cancellation.
• After the subscription ends, the school may export its data for 90 days. Our Privacy Policy describes how data is retained and deleted after that.

4. Refunds

• Subscription fees are charged for a billing period in advance and are not refunded for the unused part of that period, whether the period is monthly or annual.
• A payment that is charged twice for the same invoice, or charged after a cancellation has taken effect, is refunded in full.
• If a payment is debited from your account but does not reach us, the gateway reverses it automatically, usually within 5 to 7 working days. If it has not been reversed after 7 working days, write to us with the transaction reference and we will take it up with the gateway.
• If we withdraw the Service entirely, or are unable to provide it for a continuous period of 15 days for reasons within our control, we refund the fee for the remaining part of the billing period on a pro-rata basis.

5. How a refund is paid

• Refunds are made to the original payment method. A payment made by bank transfer is refunded to the account it came from.
• We initiate an approved refund within 7 working days of approving it. The bank or card issuer may take a further 5 to 10 working days to show it in your account.
• Refunds are made in Indian Rupees. GST charged on the refunded amount is reversed by credit note.

6. Requesting a refund

Write to hello@edunodex.in with the school name, invoice number, payment date and amount, and the reason for the request. We acknowledge every request within 2 working days and give a decision within 7 working days.

7. Changes to this policy

We may update this policy from time to time. The date at the top shows the current version. A change does not affect a refund request already received.

8. Contact Us

• Company: Xentovia Tech Pvt Ltd
• Address: Plot No. 77, Ground Floor, BHIVE Premium Whitefield Campus, 6th Road, near JBR Tech Park, Bengaluru 560066, Karnataka, India
• hello@edunodex.in
• +91 80 3144 9100
• Website: edunodex.in